Privacy Policy

At The Urban Drift Dubai ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, shop with us, or interact with our services.

1. Information We Collect We collect personal information that you provide to us when you visit our website or make a purchase. This includes, but is not limited to:

  • Personal Information: Name, email address, phone number, shipping address, billing address.
  • Payment Information: Credit card details and other payment methods.
  • Account Information: Username, password, and purchase history.
  • Cookies and Tracking Information: We may collect data on how you interact with our website using cookies, such as IP address, browser type, and pages visited.

2. How We Use Your Information We use your personal information for the following purposes:

  • To Process Orders: We use your personal and payment information to process and complete your purchases, including shipping and billing.
  • To Improve Customer Service: Your information helps us respond to your customer service requests more efficiently and provide a personalized shopping experience.
  • To Send Promotional Materials: With your consent, we may send you marketing emails, promotions, or newsletters.
  • To Improve Our Website: We analyze usage data to improve our website’s functionality, products, and customer experience.

3. How We Protect Your Information We take reasonable precautions to protect your personal information. This includes physical, technical, and administrative safeguards designed to protect against unauthorized access, disclosure, alteration, or destruction of your personal data. Payment transactions are processed securely using [PCI-compliant payment processors, such as Stripe, PayPal, etc.].

4. Sharing Your Information We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers for the following reasons:

  • Shipping and Delivery: To fulfill orders, we may share your information with trusted delivery partners.
  • Payment Processing: We use third-party payment processors to handle financial transactions.
  • Marketing and Analytics: We may use third-party companies to assist with marketing and website analytics (e.g., Google Analytics, email marketing platforms).

We ensure that these third parties comply with our privacy standards and applicable regulations.

5. Your Rights and Choices You have the right to:

  • Access and Update Your Information: You can access, correct, or update your personal information by logging into your account on our website or contacting our customer support team.
  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us directly.
  • Delete Your Information: You can request the deletion of your personal information. Please note that we may need to retain certain data for legal or transactional purposes.

6. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience on our website. Cookies are small files placed on your device to store preferences, track website usage, and improve your experience. You can manage your cookie preferences through your browser settings.

7. Third-Party Websites Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

8. Children’s Privacy Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to remove it.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.