Refund Policy
At The Urban Drift Dubai ("we," "our," or "us"), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are happy to offer a refund, subject to the following terms.
1. Eligibility for Refund
To be eligible for a refund, you must meet the following conditions:
- The item must be in its original, unused, and unworn condition.
- The item must be returned with all original packaging, tags, and any accessories or promotional items included.
- Refund requests must be submitted within 4 days from the date you received your order.
2. Refund Process
To initiate a refund:
- Contact us at our Instgarm handle @theurbandriftdubai within 4 days of receiving your order.
- Provide your order number, the reason for the return, and details about the item(s) you wish to refund.
- Our team will provide you with instructions on how to return the item(s) and issue your refund.
3. Refund Timing
Once we receive your return and verify that it meets the conditions outlined above, we will process your refund. Refunds will be issued to the original payment method. You can expect to receive your refund within 5-7 business days from the date we approve the return.
4. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Sale or discounted items (unless otherwise specified).
- Customized or personalized items.
- Items that have been worn, used, or damaged.
5. Shipping Costs
Shipping fees are non-refundable. If you are returning an item for a refund, you are responsible for the cost of return shipping unless the item is defective or we made an error in your order.
6. Exchanges
If you wish to exchange an item for a different size or color, please contact us on Instagram. We can help guide you through the exchange process, but please note that exchanges are subject to product availability.
7. Contact Information
If you have any questions or need assistance with your refund, please reach out to us on Instagram handle @theurbandriftdubai.